Privacy policy

1. What this covers

This policy covers the Equipment Closer website and the Equipment Closer app. It explains what we hold, why, and what you can ask us to do with it.

2. What we collect

Account details: your name, email address, and the name of your dealership, plus the users you invite and the role you give them.

The lead and customer information your team types in: names, phone numbers, email addresses, what machine they are interested in, notes from conversations, follow-up dates and outcomes.

The quotes your team builds, and the prices and terms typed into them.

Basic technical information our servers record in order to run the app and keep it secure, such as IP address, browser type and the time of a request.

3. What we do not collect

We do not ask for Social Security numbers, bank account details, or payment card numbers, and there is nowhere in the app to enter them. When billing is switched on, card details will be entered directly with our payments provider and will not pass through our own servers.

4. Cookies

The site uses only the cookies needed to keep you signed in and to remember preferences while you use the app. There are no advertising cookies, no cross-site tracking cookies, and no third-party analytics scripts on this site.

5. Where your data lives

Lead, quote and account data is stored in a hosted Postgres database provided by Supabase. The application is served by our hosting provider. Access is limited to what is needed to run and support the service.

6. Who we share it with

Nobody else, apart from the providers that host the service for us, and where the law requires us to disclose something. Your data is not sold, rented, or used to build advertising profiles.

7. Your customers' information

Your dealership decides what goes into the app, and we hold it on your behalf. If one of your customers asks you to delete their details, you can delete the lead in the app, or ask us and we will remove it for you.

8. How long we keep it

We keep your data while your account is open. If you ask us to close the account, we delete the dealership and its leads and quotes, except for anything we are required to keep for legal or accounting reasons.

9. Security

Each dealership's records are separated at the database level, so one dealership's leads and quotes are not visible to another. Reaching any of it requires signing in with an account on that dealership.

10. Children

Equipment Closer is a tool for sales teams and is not intended for anyone under 18. We do not knowingly collect information from children.

11. Changes to this policy

If this policy changes we will update this page and the date at the top. Where a change is material, we will tell you by email or in the app.

12. Contact

To ask about your data, to have it corrected, or to have it deleted, email christian@equipmentcloser.com. Equipment Closer, Hendersonville, Tennessee.